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Privacy Policy
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we handle and use your personal information.
WHAT DO WE DO
Caroline Keatinge Nutrition provides Nutritional Advice to clients to improve their health through diet and lifestyles interventions. We use questionnaires, data gathered during consultations and biochemical testing to understand the underlying health issues which we seek to address with dietary and lifestyle changes and supplement recommendations.
Services are provided on a one to one basis, as part of a group programme, online and face to face, through social media engagement, webinars, workshops, talks and corporate consultancy.
In order to provide additional services to you, such as providing access to a reliable source of nutritional supplements, or undertaking biochemical testing, we may provide some personal data to third parties – including but not restricted to your name and address and email address.
We may also consult with third parties for a second opinion. Any such approach is typically undertaken on an anonymous basis.
DATA COLLECTION
I, Caroline Keatinge (CK), only collect personal data for agreed purposes and I am strongly committed to protecting the personal data of clients and followers.
Personal data is any information relating to an identified or identifiable living person. CK processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.
When collecting and using personal data, my policy is to be transparent about why and how I process personal data. Please find out more by reading the statements below.
TYPE OF INFORMATION COLLECTED
We collect information about you when you register with us for or place an order for products or services. We also collect information when you voluntarily opt-in for complimentary products or paid products and services. Sometimes we may collect information when you complete customer surveys, provide feedback and participate in competitions.
Depending on the nature of our interaction, different data will be collected. For free and paid products your name, email address and payment information may be captured via stripe.
For 1-2-1 and group coaching clients, your personal information including information relating to your health will be captured completion of a health and hormone questionnaire, and follow up consultation.
HOW WE USE YOUR INFORMATION
We collect information about you to process your order, manage your account and to email you about other products and services we think may be of interest to you. We use your information collected from the website and landing pages to personalise your repeat visits to our website.
Your personal health information is used to provide personalised dietary and lifestyle advice, and any other recommended course of action.
STORAGE AND DISCLOSURE OF YOUR INFORMATION
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent, with the exception of the following categories of third parties:
Our registrant body, professional association, the Association for Nutrition for the processing of a complaint made by you
Our Insurer for the processing of a complaint by you
Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
Your registered GP or other healthcare provider, provided you have given permission
Anyone to whom we may transfer our rights and duties under any agreement we have with you
Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty todo so or if the law allows us to do so.
We may share your information with supplement companies or biochemical testing companies as part of providing you with direct healthcare.
We may use your data in an anonymised form for discussion with other healthcare professionals / for use as a case study.
We only use information what may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so, and that any processing must be fair and lawful.
Your data will be stored in password protected software accounts such as Dropbox, Stripe, Paypal, Mailerlite, Squarespace, and on a password protected laptop. Contact information is stored in a mail account, and on a smartphone. Written notes are also taken during consultations and stored in an office
MARKETING
We would like to send you information about products and services of ours which may be of interest to you.
When you opt in for a complimentary or paid product or service you also consent to be added to or mailing list. If you have consented to receive marketing, you may opt out at a later date by unsubscribing from the email list. You have a right at any time to stop us from contacting you for marketing purposes.
ACCESS TO YOUR INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at caroline@carolinekeatinge.com
If email is not available, you may also write to us at 59 Painswick Road, Cheltenham, GL50 2EP.
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
CHANGES TO THIS PRIVACY POLICY
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 10the February 2020.